Listening to the customer text Santa Barbara Libraries Unlimited 2011 eng xiii, 201 p. : ill. ; 25 cm. Bibl.:p. 181-192 Index: p. 193-199 Peter Hernon and Joseph R. Matthews LIBRARIES PUBLIC SERVICES PUBLIC RELATIONS 024:303 024:303 HER l 978-1-59884-799-4 220730 20220730104500 INLIS000000000042509 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)