00699     2200241   4500001002100000005001500021035002000036008004100056245006900097100001800166260004800184300003500232020002200267084001800289520002100307520002200328082001200350650001400362650002000376650002100396700002700417990001300444INLIS00000000004250920220730104500  a0010-0119007422220730                g          0 eng  1 aListening to the customer /cPeter Hernon and Joseph R. Matthews  aHERNON, Peter  aSanta Barbara :bLibraries Unlimited,c2011  axiii, 201 p. :bill. ;c25 cm.  a978-1-59884-799-4  a024:303 HER l  aBibl.:p. 181-192  aIndex: p. 193-199  a024:303 4aLIBRARIES 4aPUBLIC SERVICES 4aPUBLIC RELATIONS0 aMATTHEWS, Peter Hernon  a237/2016