na INLIS000000000040693 20240721094543 0010-0119005606 240721 g 0 ind Reformasi pelayanan publik : teori, kebijakan, dan implementasi / Lijan Poltak Sinambela ... [et al.] Jakarta : Bumi Aksara, 2011 xxi, 169 p. : ill. ; 23 cm. 979-526-184-3 35.078/.08 REF 35.078/.08 ADMINISTRATIVE SERVICES PUBLIC SERVICES POLICIES SINAMBELA, Lijan Poltak Cet. 6 Bibl.: p. 159-166 27/D/2012