NASUTION, M.N text Jakarta Ghalia Indonesia 2001 cet.1 id 263p. ; 25 cm manajemen -- PELAYANAN -- PELANGGAN -- TQM -- Mutu terpadu 658.56 979 450 376 2 210426 20210426113745 INLIS000000000003459 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)