00545     2200193   4500001002100000005001500021008004100036020001800077035001900095041000700114082001100121090001700132100001800149245005600167250001000223260003700233300001800270650006300288INLIS00000000000345920210426113745210426|||||||||   |   |||   |||| ||   |   a979 450 376 2  0010-0421003459  aid0 a658.56  a658.56 NAS m0 aNASUTION, M.N00aManajemen mutu terpadu ( Total Quality manajement )  acet.1  aJakarta.bGhalia Indonesiac2001  a263p. ; 25 cm 0amanajemen -- PELAYANAN -- PELANGGAN -- TQM -- Mutu terpadu